Frequently Asked Questions
Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system. For data protection, when getting in touch please include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.
Once you’ve placed an order with us, we’ll send you an email confirming all the details. You’ll also get an email from us when we dispatch your order. The courier should then send you a notification with an expected delivery date. This usually happens a few days after we ship your order.
Check your junk mail just in case our confirmation email has gone in there. If you still can’t see it, please Contact Us and our customer services team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account. However, please note that not all courier services provide tracking details.
To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Yes, we do! We offer an industry-leading 30-day money back guarantee on all products purchased via our website.
You can find out more about it by clicking here.
Simply send us an email within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging you can return them and we’ll refund you the total cost of the item.
Customers are responsible for return postage and all packaging must be returned. We ask that you always get in touch with us before returning any items, as we may have special instructions. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
We do not cover the cost of returning an unwanted item unless it has arrived with a problem.
You can read about our returns policy by clicking here.
Provided the item is in as new, resaleable condition with all the packaging then we may accept the return, but this would depend on the circumstances. We reserve the right to refuse returns over 30 days. Please contact us before returning any item.
You can read our full T&Cs by clicking here
We make a lot of effort to try and ensure our products are packaged well so only a very small proportion arrive damaged. However, we understand that it is still a massive frustration when it does happen!
If an item arrives damaged or faulty, please send images showing the problem to info@the55.fitness and our team will get this resolved quickly for you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.